Policies and Shipping
Purchasing Giant or Liv Bicycles
Giant, Liv, and Momentum bicycles and e-bicycles may be purchased directly from Giant's website. Your purchased bike will then be shipped to the Ride615 location that you choose during check-out. We will assemble your bicycle for free and call/text you as soon as it's ready to be picked up! Easy! All bicycles purchased from Giant will incur a $45 shipping charge ($85 for e-bikes) collected by Giant when ordering.
All products and bicycles are currently available for in-store pick up only.
If you purchase a bicycle from ride615.com that is not in stock at one of our stores, there will be a $45 shipping charge ($85 for e-bikes) payable at the store when you pick up the bicycle. This is to cover the shipping charge to us from Giant's warehouse to our store.
In-store pickup is free for all items, excluding bicycles and e-bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please contact the store you purchased the item from. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. Bicycles returns are considered on a case by case basis. If you purchase a bicycle from our website without consulting with us first, we are unlikely to accept your return. Talk with us before you buy! We are experts and try to get you on the right bike before you buy or leave the shop so you should never have to return it.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!